Refund policy
Refund & Return Policy
This Refund and Return Policy sets out the terms and conditions for returning products purchased from Al Luban Store
Return Conditions
Time Limit: Returns are generally accepted within [number] days of the original order date
Condition
Items must be returned in their original condition, unused, unopened, and with all original packaging and tags intact.
Perishable goods (if any) and digital products generally cannot be returned
Damages: If an item arrives damaged, please contact us within [number] days of receiving your order to start the return process and request a refund or replacement.
Return Process
Contact Us: To start a return, please contact us at alluban.store@gmail.com
or at +968 76960113
Get Return Authorization: We will provide you with a Return Merchandise Authorization number
(RMA) and instructions on how to return the product
Shipping
You are responsible for the cost of return shipping unless the reason for return is our error (for example, incorrect item, item damaged on arrival).
We recommend using a trackable shipping method to ensure the product is returned safely.
Return Address: Ship the returned item to the following address: Al Seeb, Muscat, Oman
Refunds
Processing Time: Once we receive and inspect the returned product, we will process your refund within 15 business days
Refund Method: The refund will be issued to the original payment method used for the purchase.
Exceptions
For damaged or defective items, we will cover the cost of return shipping.
In some cases, we may offer a replacement instead of a refund.
Order Cancellations
Before Shipping: If you'd like to cancel an order before it ships, please contact us immediately. We may be able to cancel your order and issue a full refund.
After Shipping: Once an order has shipped, it cannot be canceled. You may return the item in accordance with this policy
Disclaimer
This Refund and Return Policy is subject to change without prior notice. Please review this policy periodically for any updates