Refund policy

This Refund and Return Policy outlines the terms and conditions for returning products purchased from Al-Luban Store

Time limit: Returns are generally accepted within [number] days of the original order date

Items must be returned in their original condition, unused, unopened, and with all original packaging and tags intact.

Perishable goods (if applicable) and digital products are generally not returnable

Damages: If an item arrives damaged, please contact us within [number] days of receiving the order to initiate the return process and claim a refund or replacement.

Contact Us: To initiate a return, please contact us at alluban.store@gmail.com

or +968 76960113

Return Authorization: We will provide you with a Return Merchandise Authorization

(RMA) number and instructions on how to return the item

You are responsible for the return shipping cost unless the return is due to our error (e.g. incorrect item, damaged item upon arrival).

We recommend using a trackable shipping method to ensure your item is returned safely.

Return Address: Ship the returned item to the following address: Oman, Muscat, Seeb

Processing Time: Once we receive and inspect the returned item, we will process your refund within 15 business days

Refund Method: The original payment method used for the purchase will be refunded.

For damaged or defective items, we will cover the return shipping costs.

In some cases, we may offer a replacement instead of a refund.

Before Shipping: If you wish to cancel an order before it has been shipped, please contact us immediately. We may be able to cancel your order and issue a full refund.

After Shipping: Once an order has been shipped, it cannot be cancelled. You may return the item in accordance with this policy

This Refund and Return Policy is subject to change without notice. Please review this policy periodically for any updates