Privacy policy

We respect your privacy at Al Luban (alluban.store). This policy explains what information we collect, how we use and protect it, and your rights.

Information we collect

  • Account and order data: name, email, phone number, shipping and billing address, and order details.
  • Payment data: processed by secure payment providers; we do not store your full card numbers.
  • Rewards data: points, store credit, membership tier and the reviews you write.
  • Browsing data: such as device type, browser, IP address and pages visited, through cookies.
  • Wishlist and profile photo: your wishlist is saved through the store's wishlist service, while a profile photo you add in your account stays in your browser only and is never sent to us.

How we use your information

  • To fulfill and ship your orders and contact you about them.
  • To manage your account, points and Al Luban Rewards tier.
  • To improve the store and shopping experience and prevent fraud.
  • To send offers and news if you agreed to receive them; you can unsubscribe at any time.

Sharing information

We never sell your data. We share it only as needed with:

  • Shopify, the platform our store runs on.
  • Payment providers and shipping carriers to fulfill your order.
  • Analytics, marketing and review tools used in our store.
  • Authorities when legally required.

Cookies

We use cookies to remember your cart, language and currency and to improve site performance. You can manage them in your browser settings, though disabling them may affect some features.

Security and retention

We use appropriate safeguards to protect your data and keep it only as long as needed to provide our services or meet accounting and legal obligations.

Your rights

  • Access your data or request a copy.
  • Correct inaccurate data.
  • Request deletion of your data or account.
  • Unsubscribe from marketing messages.

To exercise any of these rights, contact us and we will respond within a reasonable time.

Children

Our store is not intended for people under 18, and we do not knowingly collect their data.

Policy updates

We may update this policy from time to time and will publish the updated version on this page.

Contact us

WhatsApp +968 77379577 · Email alluban.store@gmail.com